Saturday, 20 April 2019

Why Feedback Rarely Does What It’s Meant To

quote [ Telling people what we think of their performance doesn’t help them thrive and excel, and telling people how we think they should improve actually hinders learning. ]

That one could have gone without the explanatory tail and the business-y tone, but it illustrates that an easy way to loose people is to correct them.

Well, except for the trolls maybe.
[SFW] [people] [+5]
[by Paracetamol@6:47pmGMT]

Comments

snowfox said @ 6:22am GMT on 21st Apr [Score:2]
So this bit is very interesting to me...

Reveal
In the brains of the students asked about what they needed to correct, the sympathetic nervous system lit up. This is the “fight or flight” system, which mutes the other parts of the brain and allows us to focus only on the information most necessary to survive. Your brain responds to critical feedback as a threat and narrows its activity. The strong negative emotion produced by criticism “inhibits access to existing neural circuits and invokes cognitive, emotional, and perceptual impairment,” psychology and business professor Richard Boyatzis said in summarizing the researchers’ findings.

Focusing people on their shortcomings or gaps doesn’t enable learning. It impairs it.


A number of personality disorders, BPD and NPD are the first that spring to mind, list sensitivity to criticism as a diagnostic criteria. But this study would suggest everyone is so sensitive to criticism it shuts down large portions of their brain. So are those with these disorders truly more sensitive to criticism, or just worse at hiding their sensitivity to it? Do they fight or flee when most people have been rigidly trained to freeze? e.g. is it really their level of sensitivity to criticism that's the issue, or just how much we like the way they handle it?

There seems to be a lack of clarity and specificity there.
Dienes said @ 4:06pm GMT on 21st Apr [Score:1 Underrated]
There's tons and tons of research in the behavior analysis literature that shows feedback is one of the most effective interventions for changing behavior in organizations and businesses as well as clinically.

The problem is people often mistake 'criticism' or 'complaining' for feedback, or only provide corrective feedback and never positive feedback, or the feedback is vague and subjective, or the feedback is too delayed, etc.

Despite the fact that shitty non-evidence-based practices cost business a LOT of time and money, they still cling to them. (See businesses still using Myers'-Briggs despite psychology dropping it like a bad habit.) Its what happens when you promote people to the level of their incompetence based on their skills in a non-management area.
snowfox said @ 7:31am GMT on 22nd Apr
I believe in the kind of feedback where I slowly train desirable behaviors by laughing at people's jokes or giving them candy.

I'll let you know if it works when SE is perfect.

Also, I find you very funny and your jokes are excellent.
lilmookieesquire said @ 2:42am GMT on 24th Apr
Excuse me, I understand there is candy?
mechanical contrivance said @ 2:58pm GMT on 24th Apr
Sorry, the only thing left is salted liquorice.
the circus said @ 10:12pm GMT on 20th Apr
I've noticed something like this in the board game equivalent of a try hard. This person is always critiquing or offering advice on other people's moves, but the advice is poison. The advice or critique isn't bad per se, it's just more neutral. But the key effect it has is distraction, so you're focused on a tree instead of the forest. Well, I've also noticed a concerted effort to just trail the leader in any game while constantly pointing out who's in the lead. This coincides with whining about any attack on him and critiquing it as a bad move, then boasting after the game about how he knew he had the win all locked up all along.
Paracetamol said @ 4:26am GMT on 21st Apr
That does sound more like lack of empathy, though. But then again, gaming social interaction is a sign of lacking empathy.
takajou said @ 3:53am GMT on 21st Apr
Why do I feel like I am going to lose if I point out something about your post comment?
snowfox said @ 6:24am GMT on 21st Apr
It's a test. You passed. Or failed. According to the article I am not qualified to say!
arrowhen said @ 7:25am GMT on 21st Apr
"Here's my reaction: when you spelled "lose" with two "o"s, that's exactly where you lost me. Here's what worked for me, and here's why: when you spelled all those other words correctly, unlike "lose", because when you spell it "loose", it means something else to those of us who speak English. What is it about spelling it "lose" that you're struggling with, and what have you done in the past to avoid spelling it wrong?"
Paracetamol said @ 7:47pm GMT on 21st Apr [Score:1 Informative]
Right! Interesting. Strange that it never occurred to me earlier. Yeah, sorry, not my mother tongue, this English.
arrowhen said @ 11:17pm GMT on 21st Apr
Could have fooled me! I figured it was just a typo.
Paracetamol said @ 5:46am GMT on 22nd Apr
Damn! me and my loose lips.
Paracetamol said @ 7:50pm GMT on 21st Apr
ethanos said @ 5:56pm GMT on 21st Apr
idiot. you got it all wrong.

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